Assessment Kit-VU22619 Analyse and participate in complex conversations MSF Units of competency BSBOPS404 Implement

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBPMG409 Apply project scope management techniques BSBPMG410 Apply project time management techniques BSBPMG411 Apply project quality management techniques Elective units BSBPMG412 Apply project cost management techniques BSBPMG414 Apply project information management and communications techniques BSBPMG415 Apply project risk management techniques BSBADM405 Organise meetings BSBWHS401 Implement and monitor WHS policies

Core units BSBOPS403 Apply business risk management processes HLTAID011 Provide First Aid HLTWHS001 Participate in workplace health and safety SISSSCO002 Work in a community coaching role SISSSCO003 Meet participant coaching needs SISSSCO005 Continuously improve coaching skills and knowledge Electives SISSSCO012 Coach sport participants up to an intermediate level BSBOPS405 Organise business meetings SISSSOF001 Work as an official in sport SISSSOF002 Continuously improve officiating skills and knowledge * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CUAMUP412 Maintain make-up and hair continuity MSTFD4006 Interact and network with fashion industry participants SHBBMUP003 Design and apply make-up for photography BSBOPS304 Deliver and monitor a service to customers CUADES301 Explore the use of colour CUADIG304 Create visual design components BSBCRT311 Apply critical thinking skills in a team environment CUADIG303 Produce and prepare photo images CUAMUP411 Design

Units of competency ICPPRN3140 Produce complex flexographic printed product ICPPRN4130 Set up for complex flexographic printing ICPPRN2140 Produce basic flexographic printed product ICPPRN3130 Set up for basic flexographic printing * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-VU22619 Analyse and participate in complex conversations MSF Units of competency BSBOPS404 ImplementOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of